Assessment

The commercial operating system

Sell more. Operate better. Grow.

Sell, serve, market and automate what repeats · your entire commercial operation on one platform.

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Built in Latin America, for how Latin America buys

Experience that sells

Better customer experience · more conversions, more repeat purchases, more NPS. Every interaction adds to the commercial cycle.

Everything connected

Customers, sales, conversations, payments, collections — all cross-referenced on a single platform. One tool · not five.

Repeat purchase as engine

Knowing your customers is knowing your market. More repeat business, an active base, and predictive decisions to anticipate your next growth.

All four parts connected, like no one else.

And what gets measured can be improved.

What we solve

From here to there.

  • WhatsApp, Instagram and the store, each on its own

    One inbox: AI answers first and your team closes

  • Ads measured in clicks

    What each ad actually sold, at the counter too

  • Every inquiry reaches the salesperson raw

    It arrives qualified, with its record: your team gets to sell

  • What you sell, what you have and what you deliver, in separate systems

    Orders, stock, invoicing, delivery and collections, on the same data

See more

  • “Where is my order?” takes up the sales team

    Order, delivery, balance and complaints get solved in the same conversation

  • A customer base that barely gets worked

    Groups by what they bought and campaigns that bring them back

  • Scattered reports by branch or salesperson

    One dashboard that also points out what to improve

The same marketing investment, put to better use: faster answers, ads behind what actually sells, and no one left without follow-up.

The platform

Your whole commercial operation in three products.

Sell, serve and market across every channel, along with the operation behind it: orders, stock, invoicing, delivery and collections. All on one set of data, with your AI team working inside it.

Three products · one single database

Trade 360

Sells and runs

MKT 360

Brings and measures

Inbox 360

Serves and closes

AI Team

AI Team · works inside all three

Analytics 360 · the loop that runs through them Measure Point at the opportunity Act Measure again
Tres productos — Trade 360, MKT 360, Inbox 360 — sobre una sola base de datos. AI Team trabaja adentro de los tres, y el ciclo de mejora continua los recorre: Measure, Point at the opportunity, Act, Measure again.

Trade 360

01

Your whole commerce in one place: the counter, the rep, the online store and the wholesaler.

What's included
  • Versioned quotes: every price change keeps its date, author and reason, and the customer signs the right one.
  • Funnels with your sales stages, not a textbook’s: by team, by rep and by where the contact came from.
  • The operation behind every sale: orders, stock, invoicing, delivery and collections, in one place.

MKT 360

02

Meta sees the click. Orbiom sees the collected sale — including the one at the counter.

What's included
  • Meta ad spend is managed from inside: campaigns, audiences and creatives, without opening another tool.
  • Confirmed sales flow back to Meta as conversions, so the ads learn from real revenue instead of clicks.
  • The counter sale counts too, not just the cart.

Inbox 360

03

Everything your customer writes, in one inbox, with their record next to the message.

What's included
  • A single inbox for WhatsApp, Instagram, Facebook and the web, with several lines per company.
  • Assignment, statuses and a service funnel, with a supervisor view of who has what.
  • Quick replies and approved templates, so the whole team answers equally well.

And the layer that works inside all three

AI Team

A team that always answers: 24/7, holidays included, and nobody left waiting.

What's included
  • Roles built around your needs: for example sales, service, collections, marketing and follow-up.
  • Pre-qualifies new enquiries and routes them to the right person, with the context already assembled.
  • Rule-based automations: what always happens the same way happens on its own, and gets logged.
  • A Studio to build it, test it before turning it on, and monitor what ran and how it went.
  • Connections to your data and company memory: it answers with your catalog and your prices, not generic text.
  • What matters, like anything moving money, waits for a person to say yes.

The platform, running

Your team and the system, on the same data.

This is what it looks like inside. The system reads what happened, proposes what comes next and waits for your OK on what matters.

A complete sale: four steps, one customer record.

orbiom.com/clientes/riverde

Customer record

Distribuidora Riverde S.A.

Source
Ad “Wholesale restock”
Conversation
WhatsApp · quote approved
Order
#2214 · delivered and invoiced
Collected
$6,400, attributed to that ad

Screens recreated with demo data · none of it belongs to a real customer

How we start

Your digital partner in the commercial area.

Not a system you figure out alone: we connect it, switch it on and measure it with your team.

  1. 01

    Assessment

    We learn how you sell and operate today, and see where it makes sense to start.

  2. 02

    Implementation

    We build your company’s recipe: the parts you need, connected to what you already use.

  3. 03

    Go-live

    We do it with your team, then keep measuring and improving.

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Analytics 360

Each 360 keeps getting better on its own.

Anyone can ship reports. The hard part is something pointing at the next improvement and then running it. That loop runs through all three products: it does not live on a separate screen, it lives inside each one.

  1. 01

    Measure

    Each product leaves its trace on the same data: the ad, the conversation, the quote and the collected sale from the ERP.

  2. 02

    Point at the opportunity

    Not one more chart: which ad to scale, which funnel stage leaks, which category underperforms, which conversation went badly.

  3. 03

    Act

    The AI Team prepares the change and leaves it waiting. You approve, it ships. Nothing that moves money or changes your ads ships on its own.

  4. 04

    Measure again

    The following week the same report says whether it worked. If it did not, that shows up just as fast.

Trade 360

Which funnel stage loses people, which quotes go cold untouched, and which category or price list underperforms.

MKT 360

Which ad to scale and which to cut, ranked by the collected revenue they brought, not by clicks.

Inbox 360

Which conversations were handled badly and how long we are taking to reply.

Analytics 360 is not a separate product you buy, nor one more screen: it is how the platform works.

AI Team

Meet the AI Team.

These are a few examples: roles are built around what your company needs. Not loose features: each one has a channel, a schedule and a clear limit on how far it decides alone.

Your AI team, right now

  • SalesApproved

    An inquiry came in on WhatsApp. It built the quote with that customer's price.

  • CollectionsWaiting for your OK

    It found installments coming due and prepared the reminders.

  • Marketing

    One ad brings inquiries that don't buy. It proposes moving that budget to another.

  • Follow-up

    A regular customer stopped buying. It prepared a message for them.

Example scene. Each role acts as far as you decide; the rest waits for your OK.

They always answer: 24/7, holidays included. And they stand watch — if a customer waits longer than the time you set, one of them steps in.

AI Salesperson

01

Handles and qualifies what comes in

Answers price, stock, hours and shipping the moment a question lands. Qualifies the lead and hands it to the right rep with the context already assembled.

Works inside
Trade 360 · Inbox 360
Channels
WhatsApp · Instagram · Facebook
Horario
24/7 · holidays included
Supervisión
You approve what matters

AI Service

02

Looks after existing customers

Order status, invoices, address changes, delivery complaints. When a case needs a human, it escalates to the right person with the full thread in order.

Works inside
Inbox 360 · Trade 360
Channels
WhatsApp · Portal de clientes · Tienda online
Horario
24/7 · holidays included
Supervisión
You approve what matters

AI Collections

03

Collections that run themselves

Follows account balances with your company’s rules and prepares each reminder. Drops whoever already paid.

Works inside
Trade 360
Channels
WhatsApp
Horario
24/7 · holidays included
Supervisión
You approve what matters

AI Marketing

04

Watches every ad dollar

Matches Meta ad spend against confirmed sales, not clicks. Proposes what to pause and where to move budget, with the number next to it.

Works inside
MKT 360
Channels
Meta Ads
Horario
24/7 · holidays included
Supervisión
You approve what matters

AI Post-sale

05

Asks how it went, brings them back

Sends the post-sale survey and spots whoever stopped buying, with the outreach already drafted.

Works inside
MKT 360 · Trade 360
Channels
WhatsApp
Horario
24/7 · holidays included
Supervisión
You approve what matters

The difference from hiring an assistant elsewhere: an Orbiom AI employee does not connect to your system. It works inside the system where your customers, channels, ad spend and balances already live.

Why Orbiom

1 + 1 = 11

Your team and AI employees don’t just add up: they multiply.

Everything connected

Marketing, service, sales and operations on the same data. One story for each customer.

Measured by collected sales

Not clicks or leads: what reached the register, at the counter too.

Built for Latin America

For how people buy here: WhatsApp, social, physical and online stores, on world-class infrastructure.

Built to sell better in Latin America.

WhatsApp Instagram Facebook Transfers Cards Cash

Integrations

It connects to what your company already runs on.

Orbiom will not ask you to change banks, ERP or WhatsApp number. It plugs into what is already working.

Channels

  • Official WhatsApp Cloud API
  • Several lines per company
  • Phone history imported
  • Instagram Direct
  • Facebook Messenger
  • Online store
  • Customer portal

Payments

  • Bancard
  • Pagopar
  • AdamsPay
  • dinelco
  • Bank transfer with reconciliation
  • Cash on delivery

Your systems

  • ERP on Oracle
  • ERP on Postgres
  • CSV files
  • REST API
  • SOAP
  • Google Drive

Ads and data

  • Meta Ads
  • Conversions sent back to Meta
  • Mobile app for the field team

Each gateway is tested end to end with the merchant’s account during implementation.

Experience in verticals

Configured for your industry. Pre-built workflows.

Flows, integrations, and fields your industry needs. Same system · different workflows.

Retail / eCommerce

Catalog, online store, and omnichannel with a single stock synced to your ERP.

Healthcare / Clinic

Appointments, WhatsApp reminders, clinical history, and billing, by specialty and location.

Distribution

B2B portal, field sales reps, and unified stock across channels.

B2B

Long pipeline, versioned quotes, buying committee, and credit analysis.

Aesthetics / Wellness

Appointments, memberships, reminders, and retention for repeat-business companies.

Other verticals

Tailored configuration for your sector on the same platform. Professional services · construction · agriculture · real estate · tourism · education · credit and cooperatives · clubs and memberships.

Meta Tech Provider: direct integration with WhatsApp Cloud API and Marketing API, no middlemen.

Designed for Paraguay’s Law 7593/2025: you are the controller, Orbiom the processor.

Meta Tech Provider Powered by AWS

Measure, improve and grow.

Values

Built with values that matter.

How we think

Every company that adopts Orbiom adds capacity without adding complexity. Their team grows. Their customers live better experiences. Their business scales on solid foundations.

Behind the autonomous system are people with one conviction: technology should make those who use it grow. That is why we are not one more vendor: we are your digital partner for the commercial side.

· Security and privacy · Partnership and mutual growth · Transparency in every decision · A legacy for LATAM
"We want every company that trusts us to grow · and their customers to live better experiences and want to come back. That is our legacy: a LATAM that understands its market with data, creates more value, and sells better."
Brian Gines Co-Founder · Orbiom

Your entire commercial operation · on one single platform.

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